This afternoon I received a letter from the Consumer Relations department at Cadbury Schweppes "America's Beverages" in Plano, Texas. They apologized "for any inconvenience thissituation may have caused," and stated that "we have forwarded your comments to our quality assurance team." As a gesture of good will, they enclosed two coupons, each worth "up to $4.29" for any of their regular or diet drinks.
I do appreciate them sending the letter. However, I wonder how they arrived at $8.58 as an agreeable gesture of conciliation for a consumer who imbibed a rancid, bacteria-laden drink of theirs with a dead snake in it (or worm, leach, salamander, newt, fluke or whatever it was) and its egg sac.
I also wonder how many other people around the world have unwittingly consumed tainted beverages from their factories. I wonder what their factories are like - what their "food" production system entails. I wonder where they get their water from. I wonder how rotten that drink would have to be in order for someone to get seriously sick from one sip. I wonder if Erica has been subjected to something insidiously disease-promoting. I wonder if the company is more aware than they may let on about serious quality issues.
I believe Cadbury Schweppes cares about our experience, and I will tell them this. But I wonder if it will change anything. I hope so!
